F.A.Q.

 How do I make a reservation?
 What payment methods do you accept?
 Do I have to make a deposit after I confirmed my reservation?
 Should I re-confirm my reservation before I check-in?
 Should I call you before I arrive?
 What is my check-in and check-out time?
 Do I have a parking space?
 Can you store my bicycle/motor-cycle?
 When do I pay the rent?
 Do you provide me with a receipt?
 Do you have curfew policy?
 Do you have age restriction policy? I may have a baby with me.
 Do you have internet connection?
 Do you have a printer and a fax machine available?
 Do you have a telephone for the guests to use?
 Is this a smoke-free environment? Where can I smoke?
 Is this a pet-free environment?
 Is this a wheel-chair friendly facility?
 Is this a seasonal operated facility?
 Can I book the entire house for some special functions,and may I ask for the landlord excluded?
 Do you have a safe in the bedroom so that I can put my large amount of cash in it?
 What is the style of your breakfast?
 I have some special dietary, do you accommodate?
 Is this a safe neighbourhood?
 What is your guest-base normally?
 What are your safety measures?
 I may want to book an extended period to stay. Do you offer any discount?
 What is your cancellation policy?

How do I make a reservation?

You can send me an e-mail to zhuamanda@hotmail.com, or call us at 647-668-1568 to inquiry the room availability. I will return your inquiry within 1 day, if the inquired dates match our availability, I will so advise. You will then make your confirmation for your reservation. We will reply your confirmation shortly after we've received it.

What payment methods do you accept?

We currently take cash payment only. The rates we published on our website are tax-included rates. There are no extra fees on top of any rates quoted on our website for each room.

Do I have to make a deposit after I confirmed my reservation?

Yes. When you make your confirmation to your reservation, please provide us with your credit card information, including the type of the credit card, card number, expiry date, security code (digits beside the signature panel), and the name on the card. We appreciate your security concerns; you can also advise your credit card information by calling our phone number. The deposit is 30% of your total rental.

Should I re-confirm my reservation before I check-in?

Not necessary. As long as your deposit is provided, your reservation is finalized. However, you may certainly call us to make sure everything is in order before you arrival.

Should I call you before I arrive?

That will be very considerate. If you can, we always appreciate that you call us one hour before your arrival so that we have people waiting for you check-in.

What is my check-in and check-out time?

We understand every guest's unique schedule, so we are relatively flexible to your check-in and check-out time. We would like you to call us beforehand, if a special check-in time is required. You can still leave your luggage with us after you check-out, you may go shopping or visiting, until you embark your home bound travel.

Do I have a parking space?

Yes. Your room rate includes the parking fee. You will park your car on our private driveway. Please leave your car keys with us so that we don't have to bother you when your car has to be moved. Curbside parking is prohibited between 2 am to 6 am on all Markham streets.

Can you store my bicycle/motor-cycle?

Yes. We will store your bicycle/motor-cycle inside our private garage.

When do I pay the rent?

We require that you pay the rent in full when you check-in if you are not in a rush to go out immediately. But we understand that you need time to settle down, so if you cannot pay the rent promptly, please so advise when you check-in.

Do you provide me with a receipt?

Yes.

Do you have curfew policy?

No. We understand that every guest has a unique personal arrangement and schedule. The guests can come and go out at any time as they like. Please minimize the noise so that the other guests will not be disturbed. We appreciate your co-operation.

Do you have age restriction policy? I may have a baby with me.

We do not have age restriction. But if you believe that your baby may cry during the night, please so advise before you finalize your reservation.

Do you have internet connection?

Yes. We have wireless internet serving the entire house. The internet service provider is Bell Sympatico Canada. We don't have technical difficulties of the internet connection at any time. The signal is strong on the guest room floor.

Do you have a printer and a fax machine available?

Yes. We have a multi-functional printer, which can print, photocopy, and scan. You can also send a fax from our home via our "virtual fax services" at no charge. Please ask for details.

Do you have a telephone for the guests to use?

Yes. We have a designated telephone for our guests. Canada-wide long distance call is free of charge, except the call dialed to Yukon, Nunavut and Northwest Territory. Please kindly be noted that this telephone does not receive any incoming calls. It is for outgoing calls only.

Is this a smoke-free environment? Where can I smoke?

Yes. This is a smoking-free environment. Smoking is prohibited in the entire house front pathways and driveway. Please enjoy your smoking in our backyard.

Is this a pet-free environment?

Yes. This is a pet-free environment. We do NOT allow any pet brought into our house due to serious allergy reaction to our family members.

Is this a wheel-chair friendly facility?

No. Unfortunately we do not have facility for wheel-chair users.

Is this a seasonal operated facility?

No. We are open year round.

Can I book the entire house for some special functions, and may I ask for the landlord excluded?

No. The landlord will live within the house as long as there is a guest. We accept whole-house reservation depending on our room availability. Using of the common area should be discussed during the inquiry stage.

Do you have a safe in the bedroom so that I can put my large amount of cash in it?

No. None of the bedroom has a safe. We do not encourage our guests to put a large amount of cash in the room.

What is the style of your breakfast?

We provide a hot, healthy English full breakfast. We have a menu in each bedroom; guests will fill out their breakfast order slips and put it on our side table in the lobby, so we will serve the breakfast as per your order, at the time you indicated on the slip. Normally the breakfast is served between 7:00 to 8:30. We also accommodate special requirement regarding the time of breakfast.

I have some special dietary, do you accommodate?

Yes. As long as we are informed during the inquiry stage, we will definitely try to satisfy any unique and reasonable request, such as gluten free, vegan meal, nut allergy, etc.

Is this a safe neighbourhood?

Yes. During past years there has been no reported serious criminality activities occurred in this neighbourhood.

What is your guest-base normally?

Since we market our service mainly via internet, our guests come from various purposes. For example, business trip, family member gathering, nursing home visiting, tourist, server weather overnighter, weekend escaper, day-time business meeting, etc. We have many returning guests.

What are your safety measures?

We installed smoke detectors and carbon monoxide detectors on each floor. We also have a night light on the guest room floor. We have our security alarm system connected to the local fire department and the police station. The hostess is on duty 24/7.

I may want to book an extended period to stay. Do you offer any discount?

Yes. We appreciate extended staying guest. Depending on our room availability and the length of your stay, we definitely consider a reasonable discount rate. We are open to negotiation.

What is your cancellation policy?

We understand that unexpected situation happens all the time. For both parties' interests, we have our cancellation policy established from day 1. By our business operating experience, we believe our cancellation policy is very reasonable to any guest.

From January 1 to April 30:

100% refund for a 72-hour notice received prior to the booking day;

50% refund for a 24-hour notice received prior to the booking day;

0% refund for less than 24 hour notice received prior to the booking day

From May 1 to December 31:

100% refund for 7-day notice received prior to the booking day;

50% refund for 3-day notice received prior to the booking day;

0% refund for less than 3-day notice received prior to the booking day

Notice can be verbal or written.